The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 163 |
| Brooklyn, NY | 157 |
| Philadelphia, PA | 141 |
| New York City, NY | 93 |
| Pittsburgh, PA | 38 |
| Baltimore, MD | 35 |
| Jersey City, NJ | 30 |
| Newark, NJ | 29 |
| Alexandria, VA | 24 |
| Queens, NY | 23 |
| The Bronx, NY | 23 |
| Boston, MA | 21 |
| Louisville, OH | 19 |
| Ashburn, VA | 18 |
| Fairfax, VA | 17 |
| Birmingham, AL | 16 |
| New Castle, DE | 15 |
| Buffalo, NY | 15 |
| Arlington, VA | 15 |
| Staten Island, NY | 14 |
| Oklahoma City, OK | 14 |
| Syracuse, NY | 12 |
| Richmond, VA | 12 |
| Plymouth Meeting, PA | 11 |
| Atlanta, GA | 11 |
| East Orange, NJ | 11 |
| Virginia Beach, VA | 10 |
| Silver Spring, MD | 9 |
| Albany, NY | 9 |
| Woodbridge, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
(((Charles Fishman))) (@cfishman) reported @lancesalyers @ATTHelp @Verizon That's fabulous.I looked and looked. The ATT "my account" website DOESN'T INCLUDE DETAILS ON MY PLAN, at least that I could find.Let alone adjust the plan.(Meanwhile, we have Verizon Fios at home. And, tbh, I have nothing good to say about their customer service either.)
- Danny Page (@DannyPage) reported
Sling itself looks like watching a PS2 game, but Fios isn’t much better, so I want to known if Fox is just putting out a poor signal? Or if an HD antenna would be better?
- Eric Bowser (@EricBowser412) reported
@DanInPittsburgh surprising to be honest, I had Fios for a long time and loved it, never had one outage, billing problems, etc... since switching to Comcast when we moved, it hasn't been the same quality service and it is more expensive.
- Danny Page (@DannyPage) reported
@m4re Cheaper than Fios, and Sling really feels bad sometimes, so I’m considering it. Maybe Youtube will stop pushing their ads on the app if I subscribe, that alone is worth some amount of money! 😝
- a. mc (@metallicangel1) reported
@FoodNetwork So is all of your content moving to @discoveryplus? If so, @verizonfios needs to drop every network under the #DiscoveryPlus umbrella. It makes no sense to pay for your content in my cable plan if I have to pay extra for new content through your app.
- Trey (@tr3yg12) reported
I called @verizonfios & got the “we’ll call you back when a representative is available” so that call came 2.5 hours later and now I’m on hold because “we are experiencing higher than normal call volume and have no available representatives” fix pls #youcalledme 😑👎🏻
- hi (@taayanthony) reported
@Swtchlikefa*gz @adamsxleon you damn sure aint read fios
- Connor (@Connoreo_) reported
@Jst4r_ wait do you have fios? I had same speeds when I pay for a 1gb up n down.
- Bobbie (@bobbie_chan) reported
Does anybody know if Fios TV @verizonfios in Manhattan area carries YES Network? I found out that AT&T TV is the only streaming service that carries it but it costs $80/mo 😱😱😱
- マンイ (@cS9riVYVRLQP8YW) reported
Cox has to be the worst TV and internet provider in the country. Could @verizonfios or @Xfinity please take over the Las Vegas area already?
- Tie-yo not Tae-yo (@tweettay0) reported
@aribody_loveme They are the worst!! I had them to in Baltimore I have spectrum now but I guess Fios was the one I hated the least/seemed the fastest to me.
- haggis2 (@haggis2) reported
@OptimumHelp OK, I've lost all my email in my work account -- only messages left are from the last 5 days. This is a big problem. Tried Chat last night, but after waiting 45 minutes, the rep told me to phone and cut me off. Not acceptable. What's going on? Fios is looking good...
- Vinny T, protecting his crease (@LegendOfVinnyT) reported
Love that one of Comcast’s “Xfinity is better than Fios because it commandeers your wifi” ads is so malformed, it crashes the Xfinity Stream app on my smart TV. Maybe if Comcast gave a fraction of a **** about the Stream app, but alas.
- karin (@karinw222) reported
@verizonfios how can I help a neighbor who has no phone service and no internet report the problem? I do not have a verizon account and seems to be no way for me to call into verizon for him either.
- haggis2 (@haggis2) reported
@optimum OK, I've lost all my email in my work account -- only messages left are from the last 5 days. This is a big problem. Tried Chat last night, but after waiting 45 minutes, the rep told me to phone and cut me off. Not acceptable. What's going on? Fios is looking good...
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