Contactless Payments FAQs (2024)

FAQs

Contactless Payments FAQs? ›

You can't pay accidentally—your contactless chip card must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice. 4. Tapping to pay with your Visa True Blue Debit contactless chip card helps you avoid touching surfaces at checkout.

You can only pay once for any transaction. The terminal will not accept two payments for one purchase – just like if you were using Chip and PIN.

Because contactless payments require neither PIN nor signature authorisation, lost or stolen contactless cards can be used to make fraudulent transactions.

Key Takeaways. Contactless payment is a secure payment method using a debit or credit card, smartcard, or another payment device by using RFID technology and near-field communication. To use the system, a consumer taps the payment card near a point-of-sale terminal equipped with the technology.

You can use a contactless card as many times as you like within a day so long as each purchase is under £100. Just bear in mind that you may be asked to use chip and PIN after using contactless a few times in a row. Don't worry, it's just an extra security measure to check it's you making any payments.

Your card issuer has declined payment

This may be because your bank account doesn't have enough money to pay for your journey. If this happens you'll need to get your card reauthorised. You can do this in two ways: Contact your card issuer.

Can a contactless payment go through twice? No. Terminals don't take more than a single payment from a single card, for any single transaction. As soon as your device has connected with the terminal to pay for the purchase, the transaction is complete.

Risks of contactless payment

Loss or theft: the main risk involving contactless payment is the loss or theft of a card. After all, someone up to mischief could use it to make purchases without any need for a PIN.

Contactless security revealed

Since the chips are virtually impossible to tamper with or clone, EMV cards are infinitely less vulnerable to counterfeit fraud than magnetic stripe cards. The EMV standard continuously evolves to include new security defence mechanisms, such as Dynamic Data Authentication (DDA).

Charges if you don't touch in and out

If you don't touch in and out, we can't tell where you've travelled from or to, so your journey will be incomplete. Maximum fares don't count towards capping. If you don't touch in or out at the start and end of your journey, you may be charged a penalty fare or may be prosecuted.

What is the difference between tap to pay and contactless payment? ›

Sometimes called “tap and go” or “tap to pay,” contactless payments are up to 10 times faster than other forms of payment. Credit cards connected to devices like smartphones or smartwatches provide an alternative form of contactless payment using the same technology as contactless credit cards.

Contactless payments are covered by our anti-fraud guarantee, just like any other payment, and realistically your card could only be used a few times before we'd ask for your PIN. What's more, the contactless signal doesn't contain your PIN or any kind of information that could identify you.

Contact your bank immediately

If you claim the use of the card was not authorised by you, it is for your bank to prove otherwise. The bank may be able to cancel the payment or put the money back into your account. If your card provider will not give you your money back, report them to Trading Standards.

A contactless payment limit—also referred to as a cardholder verification method (CVM) limit—is the maximum amount your customers can pay with a contactless card before they're prompted for a signature or PIN verification. These contactless payment limits are in place to protect consumers from fraud.

The time it takes for a contactless payment to show up on a customer's bank statement varies from bank to bank, but usually takes up to two to four working days. However, they may show up as a pending transaction before-hand. Contactless payments are usually signalled on bank statements with the contactless symbol.

What are the dangers of contactless cards? Contactless cards carry potential risks, including unauthorized payments, card skimming, data interception, and a lack of spending monitoring. Understanding these dangers is important to protect your financial well-being.

Payment through the contactless mode is allowed for a limit of maximum Rs. 5000/- for a single transaction in India. For any transaction amount more than Rs. 5000/- you will be asked to provide your Debit Card PIN.

There is no upper limit, so you are not restricted to the current contactless payment limit (transactions over €50 may not be supported by some merchant terminals).